Program Management Services
In addition to providing a full range of Employee Assistance Program services for your business, SWEAP Connections provides management for your EAP and assessment tools to measure its effectiveness.
These include:
EAP policy development and/or review
Quarterly computer-based evaluation reports to measure the effectiveness of the program and identify areas of need
Designated account managers
Annual client/employee satisfaction surveys
In addition to providing a full range of Employee Assistance Program services for your business, SWEAP provides management for your EAP and assessment tools to measure its effectiveness.
Your EAP Management Team
Business leaders expect results. When you invest in your employees through an EAP you expect to see a return on your investment. An EAP account manager works with a specially selected management team and your representatives to not only design and implement a strategic plan, but to also measure outcomes, provide reports and recalibrate offerings as needed to meet objectives. A strong EAP policy provides significant competitive advantage, and it is this account manager’s responsibility to assure that the policies are delivering results.
SWEAP provides a dedicated account management team to manage the Employee Assistance Program for your Arkansas company. The team includes counselors, operations, and a designated account manager, who will meet with your representatives to assist in program planning, implementation, ongoing program management, utilization review, and strategic planning. These meetings enable SWEAP to create an active partnership with your company and ensure that we achieve the mutual goals and objectives of the program.
Building and Maintaining a results-based EAP
Our EAP includes dynamic and customized online resources, counseling, and referrals. Work-related stress, financial challenges, family concerns, substance abuse, and health issues can have a dramatic impact on company productivity due to distractions, absenteeism, tardiness, conflict, turnover and reduced morale. But, our dedicated management teams help ensure that employees are aware of the offerings, that they know these are services that their employer wants them to take advantage of, and that their use of the program is completely confidential. Your EAP manager regularly evaluates program offerings to ensure that the programs are addressing the unique needs of your workforce.
Program Implementation and Policy Development
The account management team works in consultation with your company to develop a custom employee assistance program. Meetings with management and designated employee groups help us create a program that runs parallel to the philosophy, culture and current operating environment of your business. This can include the development of policies involving the Employee Assistance Program, formal referral policy and forms, drug and alcohol policies, critical incident responses, and workplace violence protocol.
Additionally, our EAP managers remain current on all related regulations and guidance to ensure that programs are being run in the most ethical and legal way. Protection of your employees’ rights and privacy through compliance with agencies and laws: OSHA, HIPAA, DOT, etc. are responsibilities that your account manager and the entire management team take very seriously.
Program Promotion Materials
The comprehensive and on-going promotion of the Employee Assistance Program through the EAP management team is critical to achieving success and maximum benefit from your company’s EAP. To ensure a consistent awareness of the program and its benefits, Southwest EAP provides promotional material beginning with program implementation and continuing through the year, on a monthly and quarterly basis. Additional promotional material may be requested at any time, and can be customized upon request. Bilingual materials are also available.
Promotional material includes:
Introductory Letter
Brochures
Wallet Cards
Supervisor Handbook
Posters
SWEAP Work-Life Website
Employee Newsletter – Electronic (monthly) (hard copy by request)
Supervisor Newsletter – Electronic (monthly)
HR Newsletter - Electronic (quarterly)
Self-Assessments
Prevention Materials
Activity Reports and Review
SWEAP provides comprehensive quarterly and annual computer-based evaluation reports to measure the effectiveness of your Employee Assistance Program. All data is compiled in aggregate form to help ensure the confidentiality of your employees and their family members.
Your account manager will regularly review this report with company management. Reviews provide management with qualitative interpretation of the data, review of service delivery, analysis of activity, and summary of customer satisfaction, to ensure that your EAP is on track in meeting your goals and objectives. The ongoing joint review process also allows us to track trends and proactively address developing situations before they become problems or liability issues for your company.
As you can see, your account manager plays a vital role in the ongoing success of your programs. Our account managers are experienced and skilled in the administration of EAP policies and programs. They work with you to understand the unique challenges you and your employees face and act as a partner to help ensure you are getting the results that you expect from your EAP.
Commonly Asked Questions about EAP Account Management
What is the role of my account manager?
Your account manager is a person provided by SWEAP to manage the design, implementation, evaluation, reporting, analysis and adjustments of your EAP program to ensure that it is meeting all regulatory requirements, aligning with your mission and culture, and providing employees with the support they need and results that you require.
What part does our HR team play in this process?
Our account managers work closely with designated representatives from your company. Implementing a truly effective program within an organization requires a partnership between the SWEAP account management team and your representatives.
How do we know if our EAP is a success?
Your account managers will provide you with regular reports and analysis. These reports will demonstrate the success of the program and may also reveal areas where improvements can be made.
How can we ensure that our employees know about the EAP that is offered to them?
Your account manager regularly promotes the EAP throughout your organization to make sure that employees who would benefit know how to access EAP resources.
